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Toyota Financial - Intentionally difficult to make principal payment, rude

Customer service reps are terribly rude on the phone. The website is misleading regarding principal payments, and the process is made intentionally difficult...what other company doesn't accept principal payments online IN THE SAME WAY REGULAR PAYMENTS ARE MADE?! I'm legitimately considering getting rid of my Toyota for this reason alone. What a blatant devaluation of the customer.
1.4
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Advertised vs Delivered
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Value for money
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#1448860
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Paperwork submitted included the lien release and paid in full letter of a 2015 Toyota RAV4 so the refund could be issued in my name only. The checks were issued on 10/11/18 in the name of the original lien holder. I have had to fax the same paperwork to TFS twice to...
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1.0
I didn't like
  • Poor customer service
#1416934
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Toyota Financial - Toyota Total Loss Department.

Very bad services. My car is total loss They said continue with the payments. and I dont have car since July 2018 and I called for follow because they dont do the job correctly, they only want you money, they dont care if you dont have car.Now said 30 days more. And I have GAP they send late the documents to Gap. Never recommend Toyota Financial.
#1395821
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Terrible customer service. had to call about 6 TIMES to get my title delivered... Not only did I have to call Toyota Financial MULTIPLE TIMES! They sent it to the wrong address! They're Terrible. They gave me the run around! Terrible customer service. had to call about...
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#1367692
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TFS has been a difficult company to work with when it comes to correcting something. They tried to take charge a double payment and used our bank account and debit card that caused a return from our bank. We called and informed them and paid the amount owed and...
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Anonymous
Super Pissed Consumer

This is the way these people work. And even if they were to get caught red handed, nothing would be done. The most fraudulent Toyota call center is based in Houston Texas beca...

#1355812
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Toyota Financial - I got behind due to hours cut at work

I got behind. Called them and they don't make payment arrangements
3.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1347165
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We had GAP insurance through Toyota Financial but our vehicle insurance lapsed when our car was stolen. In the process of recovering our car, the people who stole it totaled it. Toyota Financial GAP insurance paid for the value of the vehicle but it did not pay off the...
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Anonymous
Super Pissed Consumer

Your claims are completely valid. You should read the old articles about the lawsuit a large group of minorities had to bring against Toyota some years back. I hate to say it ...

2.0
#1342217
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My partner has a Prius financed through Toyota credit, received a letter stating that he could trade up to a new 2018 Prius for only $27.00 more a month. Toyota credit knows how much he owes, and the value of their products. We went to the dealership to see about the...
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1.0
I didn't like
  • Everything here dishonest
#1333682
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I paid off my account in advance. I was told by customer care if I paid in money order they will send my title early. That didn't happen. I set up FedEx account and provided them with the account to speed up send my Title through Overnight express. One week after they...
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Anonymous
Avenging Angel

You have every right to be pissed off. I am going to assume you probably paid upwards of 10 to 12k for that title. If you buy something you usually get a reciept for it. That ...

Anonymous
Anonymous

You never said whether or not the title arrived. I don't understand why the rush need for the paper if it didn't prevent you from driving.

1.8
I didn't like
  • Very inept customer service
#1330551
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Toyota Financial Services is the reason why I drink heavily, take antidepressants, and play Russian Roulett against myself with a loaded gun. But does TFS care? No! As long as they get their *** money on time. Do they care that anyone has financial problems, struggling...
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Anonymous
Avenging Angel

Toyota removed those parts from your vehicle intentionally to cause you even more financial harm. I witnessed them put 7 quarts of oil into my friends leased Corolla, on top o...

1.0
#1321560
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