Joe A Sbz

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Verified Reviewer

Wear on seat bolster

At 24K, I noticed wear on my seat bolster. I thought it was odd, as my seat fully retracts and stays there until I get back in and start my car. It's a memory seat position. Toyota says that's normal wear and tear. I bet it wouldn't be if I decided to trade the car in at one of their dealerships or if I decided to upgrade their lease. Never again. Leather should last at least 75K before degrading to this point.

I am buying seat covers now, so it doesn't deteriorate much further. I noticed that it's their seat belts that are causing the wear, not my butt.

So, Toyota, forget about ever seeing another dime from me for a car. You're just as bad as the American companies and their lame excuses.

Oh, and your website and financial services site are awful.

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Cons:
  • Annoying voice promts

Preferred solution: Satisfaction and a new seat cover.

User's recommendation: Buy a better car instead of giving this company any more of you business

Anonymous
map-marker Egg Harbor Township, New Jersey

Horrible experience purchasing a leased vehicle from Toyota

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I think Toyota is probably one of the worst companies Ive ever dealt with my entire life. I think a group of 10-year-olds could run a company better than they do.

Toyota Financial has been a nightmare purchase a vehicle. I already leased for four years from them through my bank And they have absolutely no idea what theyre doing, theyre confused and unorganized. They kept sending me the same papers over and over again, one of their agents said that they had the check and the documents and everything was fine and then I got a letter in the mail saying that they needed the stuff and then I sent it via email and then they still sent me another letter saying that I could be in prison if I dont get this done Im very confused. Another thing is they are sending me the title of the vehicle even though Im financing it and its not truly my vehicle, so Im the one that consumer is going to have the title in hand and I have to go to the DMV myself to get things switched over.

I do not understand why the bank or Toyota does not handle this.

I would never buy a vehicle from Toyota ever again, even though I love their vehicles. I will have to switch to Honda.

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User's recommendation: Never

1 comment
Guest

You didn't buy anything. You got yourself into a CAR FLEASE. That's your #1 problem.

Lisa C Sqd

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Verified Reviewer

Newly designed website does not work!

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Toyota Financial - Newly designed website does not work!

Every month I need to check how much I'm paying in interest and how much in principle (this is a business account). They redesigned their website I think in November and ever since it hasn't worked right.

Any time I hit "transactions" it says "Something Went Wrong" "Please Try Again" "Go Back". I reported it and they blew me off (sent me an email where they said it was fixed but it wasn't).

Their written statements also don't give a breakdown of what was paid, which is a problem I don't have with any other loan. The maddening thing is every time I open the website, they tell me what a fantastic, easy to use website it is!!

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Cons:
  • Website does not work

Preferred solution: a website that works

User's recommendation: Get a loan from someplace that will give you a breakdown of what you're paying for

3 comments
Guest

PS I thought maybe you were onto something, so I tried Bing. Got the same error message, so it’s not the browser unless you know something I don’t.

Guest

The problem is the site no longer supports Intuits Browser. If you are using a older version of QB it is still using IE.

If a bank is allowing IE to still log in it is violating PCI compliance.

If you refuse to update QB, and I know they went to a subscription for all levels. Remember you refusing to upgrade is not a vendors fault.

Guest
reply icon Replying to comment of Guest-2458723

I am not using QuickBooks, I’m using a browser, FireFox. I’m not trying to download to QB, I just want to see the info. If FireFox is not supported, fair enough, just tell me.

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mohamad s Ses

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Verified Reviewer

Share ideas

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Hi i want to share my ideas about new cars. Please guide me. These cars have abilities that other never had yet. Thank you
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Yvett Ipa

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Verified Reviewer
| map-marker Nottingham, Maryland

Good company

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Toyota Financial - Good company
I love this company because they are quick and helps with all questions. I like it especially when I need an extension
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User's recommendation: Yes quick help with payment

Roger R Yzz

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Verified Reviewer

Refinanciación

refinanciar metrohehipoulo para obtenerunorte pagramoo más bajo mensual para así poder cumplir con los pagos
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Preferred solution: Price reduction

Steve C Ujq

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Verified Reviewer

Impossible to reach a person!

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My God, Toyota Financial Services sucks! They deliberately make it impossible to speak with a person.

I made numerous attempts to speak with a person, but no luck. Thanks to a recent review on Pissed Consumer, I learned one needs to state "customer service" at the very beginning. Even then, once I requested the call-back instead of waiting thirty-five minutes on hold, I still had to go through a long, drawn-out, ridiculous menu. What in the *** happened with TFS?!

There are many reasons people need to speak with a rep; not everything online or on the ridiculous automated system covers what customers are needing.

We'll see if TFS really calls us in thirty-five minutes. Just phreakin worthless!!

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Preferred solution: Fix your system!

User's recommendation: Say customer service at the very beginning of the call. Good Luck. I swear one would be better off with a phreakin note in a bottle!

Denise A Zat

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Verified Reviewer

Awful customer service!!!

I have been trying for 4 months to obtain a copy of my title and power of attorney from Toyota Financial Services!! I have called more than 8 times been told its been mailed, sent via Fed Ex and overnighted but never have received. There is never a supervisor available have been told twice I would receive a return call and never do. I DO NOT RECOMMEND THIS COMPANY!!!
View full review
Loss:
$425
Pros:
  • Great car
Cons:
  • Awful customer service

Preferred solution: Full refund

User's recommendation: Do Not Use!

eric k Ozb

To find out if i am officially on autopay

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look up in your records whether or not i am enrolled in oauto pay program thank you {{Redacted}}
View full review
Loss:
$30

Preferred solution: answet to my question

Kendra L Bwh

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Verified Reviewer

Unhappy Customer

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Toyota has always been my favorite brand for a vehicle. Ive always purchased used Toyotas and I finally saved enough to buy new.

However, after dealing with Toyota Finance I will NEVER use them again. Ive been trying to get 1 document from them to get my vehicle registered for ONE MONTH and every representative I talk to tells me something different. I get told Ill receive it by the end of the day, 2-4 days, 1 week and every time I follow up they have done nothing. I spent all this money in a new vehicle that I cant drive because I cant get it registered because Toyota finance cant send me a document.

Ive never been more disappointed in customer service in my life. I call Toyota finance 2-3 times per day, every single day and spend hours on the phone getting turned around to multiple people none of which can handle my one request.

Im going to have to refinance just to get my title release letter so I can get my car registered. Also their rates suck anyways.

View full review
Loss:
$46
Cons:
  • Will not do anything you need them to do

Preferred solution: Apology

User's recommendation: Never finance through Toyota

Sean H Hdw

Cannot get ahold of live agent

Stuck in automated call zone, need to speak with a live rep as my call reason is not listed in the automated menu.
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Preferred solution: Title transfer information.

User's recommendation: Not sure, maybe go with a different financial service company.

Eva Tom

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Verified Reviewer

Rip off

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Updated by user Dec 16, 2023

Never will I use Toyota finance again

Original review Dec 14, 2023
I was about two months behind on my car payment they could have email or text me instead they repo my car. After I had 5000 left on it now they want over 6000 to get it out. Nope Toyota you have 14,000 of my money over the Past 5 years and now I have mo car well you get no more money from me and how us it the my payment was 330 a month with OK credit and my mom had great credit but it was still 330. Your a scam and a rip off. I will never shop at your dealership again.
View full review
Loss:
$14
Pros:
  • Loved my car
Cons:
  • Hate toyota companies

Preferred solution: Apology

1 comment
Guest

YOU failed to make payments on time. YOU caused the repo.

Now its their fault??? Very typical, sorry, stinking loser deadbeat response!

Devaughn Egb

Trying to locate a new account but only have a...

Trying to locate a new account but only have a VIN number and no account number. I have tried 6 different phone numbers and haven’t received anything in the mail
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Daniel D Ufi

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Verified Reviewer

Have been trying to make my car payment and your phone service will not let me

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I have been trying to make a car payment on multiple occasions and your phone service will not let me
View full review
Cons:
  • Customer service horrible

Preferred solution: trying to make a payment has become the hardest thing to do with toyota

User's recommendation: terrible service

Janice V Tsj
map-marker Slidell, Louisiana

I am waiting for a check to refund

There was a over payment on my account I talk to someone about this about two weeks ago and have not received the checks
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Anonymous
map-marker Virginia Beach, Virginia

Am an active duty soldier and I want to use my service member relief(scra)

Am an active soldier in United States Army. I would like to use my military SCRA to reduce the interest rate on my Toyota Highlander platinum 2023. And I have been calling the company for the pass six months now but all efforts was abortive. I will appreciate your swift response. Thanks
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User's recommendation: Yes, this is my second car purchased from Toyota

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