Toyota Financial
Toyota Financial Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Toyota Financial has a 1.6 star rating from 93 reviews; consumers are mostly dissatisfied and 50% would likely recommend.
Key Takeaways for Future Customers
- Expect challenges with online payments and recurring payment setup when reading Toyota Financial reviews.
- Prepare for long holds and difficulty reaching a live representative for urgent account issues.
- Document communications when requesting title, payoff, or refund actions to avoid disputes.
Negative Feedback / Risk Areas
- Frequent Toyota Financial customer complaints cite poor customer service and inability to reach a human.
- Billing errors, misapplied payments, overdrafts, and slow refunds are repeatedly reported.
- Website and app failures prevent payments or viewing transactions; title and payoff delays risk repossession.
Positive Feedback
Some customers report satisfactory phone resolutions and appreciate the vehicles themselves; a few agents successfully arranged payment help.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Toyota Financial has a 1.6 star rating from 93 reviews; consumers are mostly dissatisfied and 50% would likely recommend.
Key Takeaways for Future Customers
- Expect challenges with online payments and recurring payment setup when reading Toyota Financial reviews.
- Prepare for long holds and difficulty reaching a live representative for urgent account issues.
- Document communications when requesting title, payoff, or refund actions to avoid disputes.
Negative Feedback / Risk Areas
- Frequent Toyota Financial customer complaints cite poor customer service and inability to reach a human.
- Billing errors, misapplied payments, overdrafts, and slow refunds are repeatedly reported.
- Website and app failures prevent payments or viewing transactions; title and payoff delays risk repossession.
Positive Feedback
Some customers report satisfactory phone resolutions and appreciate the vehicles themselves; a few agents successfully arranged payment help.
Media from reviews
Turn one complaint into a collective action
Ontario, California
Payment plan issue
My account was compromised and the payment plan was not able to be retrieved I am messaging fix that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Make payment to the principal
My payment was supposed to be towards my principle , now I find out it was not sent towards my principle, I am very dissatisfied
User's recommendation: Automated service do as asked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, Puerto Rico
No humanity in difficult times, just pay or lose
- - I took leave without pay to care for mom.
- - They don't accept partial payments, block online access, and demand three payments or car loss.
I tried to make any arrangement to begin the payments but they stoog in their grounds only accepting the amount they want. Not even more than half of the money.
The due date set by them the amount also and when the day came I had no money to complete their goal.
It was Friday and on Monday they came and took the car just hours after we buried my mother. I had only time to get my things out of the car because they were already taking it with my personal property inside.
I had my mom at the hospital for 2 months and another 2 bedridden before she died. As the only daughter alive I had to take a license with no pay and had difficult with my payments.
They do not accept one or 2 payments. They just close my access to platform to make payments online and started collection calls and threats. No way to solve the issue, no "customer service" just pay the 3 payments or lose your car.
I am 62, handicap and depending on my car for medical reasons. No mercy or any solution.
Preferred solution: Options to put my behind payments on the account at the end or accept at least one payment to begin solving the problem and unlock the platform to pay.
User's recommendation: Verify other options. Making payments arrangements with them is nearly impossible. They offer no real options. Just their way or no way.
Los Angeles, California
Want to make a double payment
Answer my question. I want to know how to make an extra payment on my monthly car payment. I want to be connected to a representative.
Preferred solution: Information on making another payment towards my balance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSick of trying to get to talk to some one ,not an automated, that doesn't give you the answer to speak to a person
Not a happy customer, have tried on several occasions to speak to some one but to no avail , when I do get through it says " it's closed"
Hulbert, Oklahoma
See if payoff received
I called to see if my payoff was received. Five timesI could not get a human no matter the prompt I choose. Ridiculous.
User's recommendation: Don’t finance through them.
Bogota, New Jersey
Toyota customer service is the worst you can get they treat customers like they don’t matter
They need to appreciate people more no matter how youre calling Toyota financial seri all you can get is Robot answer Im sorry I ever deal with them and I would recommend no one to them
User's recommendation: Try another company who appreciates your business
You make payments on time, every time Whay do you Need to contact them? Let's see, you want to skip payments, you want to make a partial payment, you want to again play the Change The Due Date game.
Boo Hoo. It was YOU who agreed to make ON TIME PAYMENTS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo Better Toyota…
- - Long hold times and I can't reach a human.
- - The app issue isn't resolved after a week, there are no updates, and I can't make a payment.
It is physically impossible to reach a human being on the phone. I've been waiting around for almost an hour and still hear nothing but waiting music.
When I picked up, I was told that the wait was only 13 minutes. I am having trouble with my app. I called over one week ago with this issue and believed that the issue would be resolved by now, but I haven't received any emails back or any updates. My app is still not fixed and I need to make a payment.
I really love my new car, but if I had known that Toyota had such terrible customer service, I might have gone with my other option.
I'm seriously considering not renewing once this car is paid off. It's 2024 and I expect better.
- All
Preferred solution: Apology
User's recommendation: Maybe go with Subaru or Honda
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
- - Weekend payments may appear 30 days past due, even if paid.
- - The reviewer says they will not buy Toyota again due to this issue.
Their *** website doesn't let you make a payment that shows on a weekend day. So if your payment is due on the 14th like mine was, it would then show the payment as 30 days past due, even though I attempted to make it before the date!
Such shady business practices.
I'll never buy another Toyota as this same issue caused me to be 30 days late in September 2023. So, I watch them very closely.
- See above
Preferred solution: Apology
User's recommendation: Do NOT use Toyota Financial Services. I have an 813 FICO score before them!
Lee, Massachusetts
Literally can't get a real person on the phone
I have called multiple times trying different ways to try to get a real agent because I have a question that isn't on the regular bot menu. No matter what option I choose, I can't get a real person.
User's recommendation: Don't bother calling to talk to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get lien release
- - The company can only receive faxes.
- - I had to get their email.
- - Emails with docs were not received.
- - The phone line seems to operate from home.
The company claims they are only able to receive faxes. I had to drag the email address from them.
I sent several emails with documentation, but they say none were received. They do not respond to emails.
The phone service must operate from home, as children are evident in the background. This is outrageously poor service for such a significant company.
Preferred solution: a lien release for a corrected title.
User's recommendation: Go directly to top. Don't waste your time with underlings.
Make payment arrangement
The agent took care of all my concerns. Am very happy with the results of the phone call. Would call again with concerns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNewly designed website does not work!
- - Need monthly breakdown of interest and principal for my business account.
- - Redesign led to transaction errors; support claimed fix but it wasn't.
Still having the same problem getting a breakdown of interest/principle paid.
Any time I hit "transactions" it says "Something Went Wrong" "Please Try Again" "Go Back". I reported it and they blew me off (sent me an email where they said it was fixed but it wasn't).
Their written statements also don't give a breakdown of what was paid, which is a problem I don't have with any other loan. The maddening thing is every time I open the website, they tell me what a fantastic, easy to use website it is!!
- Website does not work
Preferred solution: a website that works
User's recommendation: Get a loan from someplace that will give you a breakdown of what you're paying for
PS I thought maybe you were onto something, so I tried Bing. Got the same error message, so it’s not the browser unless you know something I don’t.
Replying to
Egg Harbor Township, New Jersey
Horrible experience purchasing a leased vehicle from Toyota
- - Toyota Financial is disorganized and confusing.
- - The financed title is mailed; DMV action needed.
- - I won't buy Toyota again; may switch to Honda.
I think Toyota is probably one of the worst companies Ive ever dealt with my entire life. I think a group of 10-year-olds could run a company better than they do.
Toyota Financial has been a nightmare purchase a vehicle. I already leased for four years from them through my bank And they have absolutely no idea what theyre doing, theyre confused and unorganized. They kept sending me the same papers over and over again, one of their agents said that they had the check and the documents and everything was fine and then I got a letter in the mail saying that they needed the stuff and then I sent it via email and then they still sent me another letter saying that I could be in prison if I dont get this done Im very confused. Another thing is they are sending me the title of the vehicle even though Im financing it and its not truly my vehicle, so Im the one that consumer is going to have the title in hand and I have to go to the DMV myself to get things switched over.
I do not understand why the bank or Toyota does not handle this.
I would never buy a vehicle from Toyota ever again, even though I love their vehicles. I will have to switch to Honda.
User's recommendation: Never
You didn't buy anything. You got yourself into a CAR FLEASE. That's your #1 problem.
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Verified ReviewerWear on seat bolster
At 24K, I noticed wear on my seat bolster. I thought it was odd, as my seat fully retracts and stays there until I get back in and start my car. It's a memory seat position. Toyota says that's normal wear and tear. I bet it wouldn't be if I decided to trade the car in at one of their dealerships or if I decided to upgrade their lease. Never again. Leather should last at least 75K before degrading to this point.
I am buying seat covers now, so it doesn't deteriorate much further. I noticed that it's their seat belts that are causing the wear, not my butt.
So, Toyota, forget about ever seeing another dime from me for a car. You're just as bad as the American companies and their lame excuses.
Oh, and your website and financial services site are awful.
- Annoying voice promts
Preferred solution: Satisfaction and a new seat cover.
User's recommendation: Buy a better car instead of giving this company any more of you business
Just wait until they STICK IT TO YOU when you return that thing. You signed a blank check in which h YOU agreed to pay whatever EXAGGERATED WEAR AND TEAR they want to screw you for. It's a CAR FLEASE and YOU WILL BE SHEARED!
Morro Bay, California
I’m so sorry it’s a wonderful company. I pressed the wrong button so sorry.
Nothing happened. I pressed the wrong button Toyota financial services is a wonderful company and Lexus is the best.
The only complainers are those who won't pay on time and come here to whine about the consequences THEY cause! Of course, it's always somebody else's fat!
About
Toyota Financial is a wholly owned subsidiary of Toyota Corporation. The company provides a number of financing options to the customers of Toyota: various financial programs and special offers at the dealerships. The company operates a Planning Center as well. In this center Toyota Financial employees provide the customers with the most suitable individual financial option, vehicle protection plan, payment protection plan, and information about vehicle financial basis. With the help of Toyota Financial, the customers can buy or lease a vehicle. Besides, Toyota Financial provides credit life insurance, credit disability insurance, and guaranteed auto protection.
Toyota Financial is ranked 685 out of 5726 in Financial Services category
USA
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You wanted to make your FIRST payment late? They did a repo? Isn't that such a shame!