Latest review first
Toyota Financial - Intentionally difficult to make principal payment, rude
Customer service reps are terribly rude on the phone. The website is misleading regarding principal payments, and the process is made intentionally difficult...what other company doesn't accept principal payments online IN THE SAME WAY REGULAR PAYMENTS ARE MADE?! I'm legitimately considering getting rid of my Toyota for this reason alone. What a blatant devaluation of the customer.
Paperwork submitted included the lien release and paid in full letter of a 2015 Toyota RAV4 so the refund could be issued in my name only. The checks were issued on 10/11/18 in the name of the original lien holder. I have had to fax the same paperwork to TFS twice to...Read more
I didn't like
- Poor customer service
Toyota Financial - Toyota Total Loss Department.
Very bad services. My car is total loss They said continue with the payments. and I dont have car since July 2018 and I called for follow because they dont do the job correctly, they only want you money, they dont care if you dont have car.Now said 30 days more. And I have GAP they send late the documents to Gap. Never recommend Toyota Financial.
Terrible customer service. had to call about 6 TIMES to get my title delivered... Not only did I have to call Toyota Financial MULTIPLE TIMES! They sent it to the wrong address! They're Terrible. They gave me the run around! Terrible customer service. had to call about...Read more
TFS has been a difficult company to work with when it comes to correcting something. They tried to take charge a double payment and used our bank account and debit card that caused a return from our bank. We called and informed them and paid the amount owed and...Read more
Toyota Financial - I got behind due to hours cut at work
I got behind. Called them and they don't make payment arrangements
We had GAP insurance through Toyota Financial but our vehicle insurance lapsed when our car was stolen. In the process of recovering our car, the people who stole it totaled it. Toyota Financial GAP insurance paid for the value of the vehicle but it did not pay off the...Read more
My partner has a Prius financed through Toyota credit, received a letter stating that he could trade up to a new 2018 Prius for only $27.00 more a month. Toyota credit knows how much he owes, and the value of their products. We went to the dealership to see about the...Read more
I didn't like
- Everything here dishonest
I paid off my account in advance. I was told by customer care if I paid in money order they will send my title early. That didn't happen. I set up FedEx account and provided them with the account to speed up send my Title through Overnight express. One week after they...Read more
I didn't like
- Very inept customer service
Toyota Financial Services is the reason why I drink heavily, take antidepressants, and play Russian Roulett against myself with a loaded gun. But does TFS care? No! As long as they get their *** money on time. Do they care that anyone has financial problems, struggling...Read more
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