I reached out to Toyota Financial and ask for a 2 month deferment.I had a house fire and lost everything.
I fell behind on my payments and called to sort out the situation. They told me to try and make an extra payment and my regular payment and they would help get me the deferment. I made the two payments and called back. They asked me all my information and I was put on hold.
They then asked me why I was late on payments and I told them because of a house fire and that I had lost everything. They said oh, hold on let me get a manager to review it. They put me on a brief hold and came back and said sorry it was not approved at this time. I asked why they said we can not tell you that and that the account would be reviewed every month.
I did everything in my power to get the money and did and then to be told nope we cant help was outrageous. They did not even say sorry about the house fire all they said was oh.
They claim to help people and all well they don't.This is one sorry excuse for customer service.
This reviewer shared experience about "no help with deferment issue" and wants this business to "help me get the deferment for the two payments" as the author lost $1212. The author is overall dissatisfied with Toyota Financial. The most disappointing about a product or service from Toyota Financial was customer service and the manner they handled the situation Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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