Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Value for money


Paid our bill on time, on line, as usual. Prompt gives you various amounts to pay. I clicked on the correct button, got a confirmation of that amount and then a subsequent e-mail informs us of a payment that is $500 more than the confirmation statement. This is a disgusting way to hold on to the consumer's money because of your mistake.

People, take screen shots of all confirmation payments because actual payments may vary. In a big way. We are seniors on a fixed income ; even if not, it is reprehensible and deplorable. We discovered the error on our bank statement, called immediately and were told the overpayment would be credited to our account in 3 business days.

It is now five and still no refund. Have been on the phone with a script-reading robot that will admit zero wrongdoing and claims there is no record of our call but a request for the refund is being processed and will be sent by check within two weeks. DUH! Does this add up?


And in a one hour conversation, not even an apology from either rep.You need some integrity repair.

Review about: Toyota Financial Auto Loan.

Reason of review: Poor customer service.

Monetary Loss: $497.

Preferred solution: I want the overpayment due us and promised plus the same interest rate Toyota Financial charges us..

I didn't like: Not willing to help consumers, Fraud, Customer service is poor, Hated it.

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