Not resolved
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

And I do mean all costs!BEWARE OF THIS ON-LINE BILL PAY SCAM.

Paid our bill on time, on line, as usual. Prompt gives you various amounts to pay. I clicked on the correct button, got a confirmation of that amount and then a subsequent e-mail informs us of a payment that is $500 more than the confirmation statement. This is a disgusting way to hold on to the consumer's money because of your mistake.

People, take screen shots of all confirmation payments because actual payments may vary. In a big way. We are seniors on a fixed income ; even if not, it is reprehensible and deplorable. We discovered the error on our bank statement, called immediately and were told the overpayment would be credited to our account in 3 business days.

It is now five and still no refund. Have been on the phone with a script-reading robot that will admit zero wrongdoing and claims there is no record of our call but a request for the refund is being processed and will be sent by check within two weeks. DUH! Does this add up?

Seriously?

And in a one hour conversation, not even an apology from either rep.You need some integrity repair.

Review about: Toyota Financial Auto Loan.

Reason of review: Poor customer service.

Monetary Loss: $497.

Preferred solution: I want the overpayment due us and promised plus the same interest rate Toyota Financial charges us..

I didn't like: Not willing to help consumers, Fraud, Customer service is poor, Hated it.

Had an Experience with Toyota Financial?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Nik Lzanas with ARCLIF Group among others Arclif Group "Nik Lazanas on the picture the second from left ist involved in many criminal companies and taking money from investors, making promises and just spending the money himself on fun,..." Read more Nal International Gmbh - Nick Nack Neoklis Lazanas hoch kriminell Nal International Gmbh "Als ehemaliger Geschäftspartnerwurde ich von Lazanas ebenfalls massiv betrogen und hintergangen. Ich habe die Einträge erst vor kurzem gesehen und von den diversen Strafverfolgungen gegen Lazanas erfahren. Er hat weder..." Read more World Financial Group - FFIUL: Transamerica *Keeps* All Your Money When You Die World Financial Group "A shocking little-known fact of Universal Life (xUL) policies: you LOSE your policy's entire cash value when you die. This is true of Transamerica’s Financial Foundation Indexed Universal Life (FFIUL)..." Read more World Financial Group - Transamerica *KEEPS* Your FFIUL Money When You Die World Financial Group "A shocking dirty little secret of Universal Life policies: you LOSE all your policy's cash value when you croak. This is true of Transamerica’s Financial Foundation Indexed Universal Life (FFIUL)..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Pissed of jollibee ruin my surprise for my daughtrs birthday Jollibee "I ordered throuh online jolibee padala and pay via credit card it was confirmed by paypal that the payment has been recieved. I call my daughter that wait for the..." Read more Omni Hotel - AVOID AVOID AVOID AVOID Omni Hotel "NO WELCOME DRINK NO WATER PRESSURE IN THE VILLA MOLD IN THE BATHROOM BLOOD STAINS ON FRESH SHEETS STAINS ON FRESH TOWELS BUGS ALL OVER THE TOILET DINNER RESERVATIONS POLICY..." Read more Google Ad Doctor a scam Google Ad Doctor "I am Brent Guild, and as you can see I am not afraid to show my name as was Victimofbrentguild who posted a false complaintagainst me. victimofbrentguild is actually the..." Read more