And I do mean all costs! BEWARE OF THIS ON-LINE BILL PAY SCAM.
Paid our bill on time, on line, as usual. Prompt gives you various amounts to pay. I clicked on the correct button, got a confirmation of that amount and then a subsequent e-mail informs us of a payment that is $500 more than the confirmation statement. This is a disgusting way to hold on to the consumer's money because of your mistake.
People, take screen shots of all confirmation payments because actual payments may vary. In a big way. We are seniors on a fixed income ; even if not, it is reprehensible and deplorable. We discovered the error on our bank statement, called immediately and were told the overpayment would be credited to our account in 3 business days.
It is now five and still no refund. Have been on the phone with a script-reading robot that will admit zero wrongdoing and claims there is no record of our call but a request for the refund is being processed and will be sent by check within two weeks. DUH! Does this add up?
And in a one hour conversation, not even an apology from either rep. You need some integrity repair.
Review about: Toyota Financial Auto Loan.
Reason of review: Poor customer service.
Monetary Loss: $497.
Preferred solution: I want the overpayment due us and promised plus the same interest rate Toyota Financial charges us..
I didn't like: Not willing to help consumers, Fraud, Customer service is poor, Hated it.