Toyota Financial
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Toyota Financial Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Toyota Financial has 1.8 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Toyota Financial to a friend or colleague.
- Rating Distribution
Pros: Car was ok, I love my car, Vehicle.
Cons: Poor customer service, Hated it, That they ruined my credit report.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Toyota Financial has 1.8 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Toyota Financial to a friend or colleague.
- Rating Distribution
Pros: Car was ok, I love my car, Vehicle.
Cons: Poor customer service, Hated it, That they ruined my credit report.Recent recommendations regarding this business are as follows: "Do Not Use!", "Not sure, maybe go with a different financial service company.", "Yes, this is my second car purchased from Toyota", "Get a real person", "Don't buy Toyota".
Most users want Toyota Financial to offer a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Toyota Financial Reviews
"Good company"
I love this company because they are quick and helps with all questions. I like it especially when I need an extension User's recommendation: Yes quick help...
"To find out if i am officially on autopay"
look up in your records whether or not i am enrolled in oauto pay program thank you {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refinanciación
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Newly designed website does not work!
Every month I need to check how much I'm paying in interest and how much in principle (this is a business account). They redesigned their website I think in November and ever since it hasn't worked right.
Any time I hit "transactions" it says "Something Went Wrong" "Please Try Again" "Go Back". I reported it and they blew me off (sent me an email where they said it was fixed but it wasn't).
Their written statements also don't give a breakdown of what was paid, which is a problem I don't have with any other loan. The maddening thing is every time I open the website, they tell me what a fantastic, easy to use website it is!!
- Website does not work
Preferred solution: a website that works
User's recommendation: Get a loan from someplace that will give you a breakdown of what you're paying for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nottingham, Maryland
Good company
User's recommendation: Yes quick help with payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Impossible to reach a person!
My God, Toyota Financial Services sucks! They deliberately make it impossible to speak with a person.
I made numerous attempts to speak with a person, but no luck. Thanks to a recent review on Pissed Consumer, I learned one needs to state "customer service" at the very beginning. Even then, once I requested the call-back instead of waiting thirty-five minutes on hold, I still had to go through a long, drawn-out, ridiculous menu. What in the *** happened with TFS?!
There are many reasons people need to speak with a rep; not everything online or on the ridiculous automated system covers what customers are needing.
We'll see if TFS really calls us in thirty-five minutes. Just phreakin worthless!!
Preferred solution: Fix your system!
User's recommendation: Say customer service at the very beginning of the call. Good Luck. I swear one would be better off with a phreakin note in a bottle!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Awful customer service!!!
- Great car
- Awful customer service
Preferred solution: Full refund
User's recommendation: Do Not Use!
To find out if i am officially on autopay
Preferred solution: answet to my question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unhappy Customer
Toyota has always been my favorite brand for a vehicle. Ive always purchased used Toyotas and I finally saved enough to buy new.
However, after dealing with Toyota Finance I will NEVER use them again. Ive been trying to get 1 document from them to get my vehicle registered for ONE MONTH and every representative I talk to tells me something different. I get told Ill receive it by the end of the day, 2-4 days, 1 week and every time I follow up they have done nothing. I spent all this money in a new vehicle that I cant drive because I cant get it registered because Toyota finance cant send me a document.
Ive never been more disappointed in customer service in my life. I call Toyota finance 2-3 times per day, every single day and spend hours on the phone getting turned around to multiple people none of which can handle my one request.
Im going to have to refinance just to get my title release letter so I can get my car registered. Also their rates suck anyways.
- Will not do anything you need them to do
Preferred solution: Apology
User's recommendation: Never finance through Toyota
Cannot get ahold of live agent
Preferred solution: Title transfer information.
User's recommendation: Not sure, maybe go with a different financial service company.
Trying to locate a new account but only have a...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have been trying to make my car payment and your phone service will not let me
- Customer service horrible
Preferred solution: trying to make a payment has become the hardest thing to do with toyota
User's recommendation: terrible service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rip off
Never will I use Toyota finance again
- Loved my car
- Hate toyota companies
Preferred solution: Apology
Slidell, Louisiana
I am waiting for a check to refund
Virginia Beach, Virginia
Am an active duty soldier and I want to use my service member relief(scra)
User's recommendation: Yes, this is my second car purchased from Toyota
Wausau, Wisconsin
Pfvtyn
New York, New York
Terrible service
User's recommendation: Don't buy Toyota
Brighton, Massachusetts
You can’t get to a real person
User's recommendation: Get a real person
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PS I thought maybe you were onto something, so I tried Bing. Got the same error message, so it’s not the browser unless you know something I don’t.
The problem is the site no longer supports Intuits Browser. If you are using a older version of QB it is still using IE.
If a bank is allowing IE to still log in it is violating PCI compliance.
If you refuse to update QB, and I know they went to a subscription for all levels. Remember you refusing to upgrade is not a vendors fault.
I am not using QuickBooks, I’m using a browser, FireFox. I’m not trying to download to QB, I just want to see the info. If FireFox is not supported, fair enough, just tell me.